Current Exercise

Formal Complaint Letter

Target Words

250

Duration

25m

Progress

0%

Writing Prompt

Product Quality Complaint Letter

Write a formal complaint letter to a company about a defective product you purchased. The letter should be firm but professional, clearly stating the problem and requesting a resolution.

Scenario:

You purchased a laptop computer 3 months ago for $1,200. It has developed serious overheating issues and shuts down randomly. Customer service has been unhelpful so far.

Requirements:

  • Use formal letter format
  • Clearly state the problem
  • Include relevant details (dates, product info)
  • Maintain professional tone throughout
  • Request specific resolution
  • 200-300 words

Writing Editor

0 words•0 characters•Auto-saved

Structure Guide

Header

20 words

Your address, date, and recipient address

Include all addresses
Use proper date format
Double-check company address

Salutation

5 words

Formal greeting

Use 'Dear Sir/Madam' if no name
Use title and surname if known
Be formal

Introduction

40 words

State purpose and reference

State you're making a complaint
Reference product/service
Be direct

Body

140 words

Details of complaint and attempted resolutions

Include specific details
Mention previous contact
Stay factual

Resolution Request

30 words

What you want them to do

Be specific about desired outcome
Set reasonable timeline
Be firm but polite

Closing

15 words

Professional closing and signature

Use 'Yours faithfully/sincerely'
Include printed name
Keep it brief

Vocabulary Helper

formal

complaint

Examples & Inspiration

opening statement:

I am writing to express my dissatisfaction with a laptop computer I purchased from your company on March 15th, 2024.

resolution request:

I would appreciate a full refund or replacement unit within 14 days of receiving this letter.

Skills You'll Develop

1
formal tone
2
problem-solving
3
persuasion
4
structure